Legal Assistance

"How can FEMA help me?"

"I need help with insurance issues."

How can FEMA help me?

FEMA Materials:

Register for Disaster Assistance On-Line

Help After a Disaster Manual PDF Version Text Version

I need help with insurance issues.

Insurance-Related Issues:

Hurricane Insurance Information Center

Hurricane Katrina Insurance FAQs

Other Insurance Common Questions

Pro Bono Insurance Guides

Dickstein Shapiro Morin & Oshinsky LLP Pro Bono Insurance Guides

  1. The Guide for Individuals
    Download in [pdf]

  2. The Guide for Individuals/Small Businesses
    Download in [pdf]

Insurance Company Contact List:

The following insurance companies have set up 800 hotlines for those insureds displaced by Hurricane Katrina:

A

  • ACE USA Clients receive individual 800 numbers or call 800 433-0385 (ACE USA/INAMAR Marine claims); 800 234-7354 (Disaster Mortgage Protection claims)
  • Acuity 800-242-7666
  • Alfa Insurance Group 888-964-2532
  • Alabama Municipal Insurance Corporation 866-239-AMIC
  • Allmerica 800-628-0250
  • Allstate 800-54-STORM (800-547-8676)
  • Allstate Floridian Insurance Company 800-54-STORM (800-547-8676)
  • American Bankers Insurance Company 800-245-1505
  • American Federation Insurance Company 800-527-3907
  • American General Property Insurance Company of Florida 800-321-2452
  • American International Group 800-433-8880 (auto & home)
  • American National Property & Casualty Company & Affiliates 800-333-2861
  • American Reliable Insurance Company 800-245-1505
  • American Skyline Insurance Company 888-298-5224
  • American States Insurance Company 888-557-5010
  • American Strategic Insurance 866-ASI-LOSS (274-5677)
  • American Superior Insurance 954-577-2202
  • Arch Insurance 800-817-3252 Argus Fire & Casualty Company 954-331-4722
  • Armed Forces Insurance Exchange 800-828-7736
  • Atlantic Mutual Insurance Company 800-945-7461
  • Atlantic Preferred Insurance Company 800-673-4952
  • Auto Owners Insurance Group (Palm City) 800-783-1269
  • Auto Owners Insurance Group (Ft. Meyers) 800-437-2256
  • AXA Re Property and Casualty 800-216-3711

B

    Bankers Insurance Company 800-765-9700
  • Bankers Security Insurance Company 800-765-9700
  • Bituminous 800-822-2905 (Florida); 800-605-0311 (Mississippi & Louisiana); 800-678-3104 (National)
  • Bristol West Insurance Group 800-BRISTOL

C

  • Capital Preferred 800-734-4749 or 888-388-2742
  • Catawba Insurance 800-711-9386
  • Century Surety Insurance Company 800-850-0422
  • CHUBB Insurance Group 800-252-4670 (800-CLAIMS-0)
  • Church Mutual Insurance 800-554-2642
  • Citizens Property Insurance Corp. 866-411-2742 (866-411-CPIC)
  • Cincinnati Insurance Company (call your local agent first and then 1-877-242-2544)
  • Clarendon National Insurance Company 800-216-3711
  • Clarendon Select Insurance Company 800-509-1592
  • CNA 877-262-2727
  • Colony Insurance Company 800-577-6614 ext. 1715
  • Companion Property & Casualty 800-649-2948
  • Cotton States Mutual Group 800-282-6536
  • CUNA Mutual 800-637-2676
  • Cypress 888-352-9773

E

  • EMC Insurance Companies 800-910-4988
  • Encompass Insurance Company 800-588-7400
  • Erie Insurance Group 800-367-3743

F

  • Farmers 800-435-7764 FCCI (first report of injury) 800-226-3224
  • Federal Mutual 888-333-4949
  • Federated National Insurance Company 800-420-7075 FEMA 800-621-3362 (800-621-FEMA)
  • Fidelity & Casualty Insurance Company 800-725-9472
  • Fidelity National Insurance Company 800-220-1351
  • Fidelity National Property and Casualty Insurance Company 800-725-9472
  • Fireman's Fund 888-347-3428 (888-FIREHAT)
  • First Floridian 800-252-4633 (800-CLAIM33) (personal); 800-238-6225 (business)
  • First Premium Insurance Group (Lloyd's Mobile Home) 800-432-3072
  • First Protective Insurance Company 877-744-5224 First Trenton 800-468-7341
  • Florida Family Insurance Company 888-486-4663 or 888-850-4663
  • Florida Farm Bureau Insurance Companies 800-330-3327
  • Florida Select 888-700-0101
  • Florida Preferred Property Insurance Company 800-673-4952
  • FM Global 877-639-5677 (877-NEWLOSS)
  • Foremost Insurance Company 800-527-3907

G

  • GE Employers Re 866-413-8978
  • GEICO 800-841-3000
  • General Star Indemnity Company 800-624-5237
  • General Star National Insurance Company 800-624-5237
  • Georgia Casualty & Surety 800-279-8279 (claim reporting); 866-458-7506 (claim dept.)
  • Georgia Farm Bureau 866-842-32276
  • GMAC Insurance (Auto Claims) 800-468-3466
  • Granada Insurance Company 800-392-9966
  • Great American 800-221-7274
  • Guide One 888-748-4326

H

  • Hanover Insurance (Allmerica) 800-628-0250
  • Harbor Insurance Company - 800 216-3711
  • The Hartford - 800-243-5860
  • Hartford Insurance Company of the Midwest 800-637-5410 or 800-243-5860
  • Hartford Steam 800-HSB-LOSS
  • Holyoke Mutual - 800-225-2533

I

  • ICAT 866-789-4228
  • Industrial Risk Insurers - 860-520-7347 (Business claims)
  • Interstate Fire & Casualty 800-456-8458, Ext. 770

L

  • Liberty Mutual - 800-2CLAIMS (800-225-2467)
  • Liberty Mutual Fire Insurance Company 800-637-0757 (in state); 800-633-1833 (24 hour)
  • Louisiana Citizens Property Insurance Corporation 800-274-9830
  • Louisiana Farm Bureau 866-275-7322

M

  • Main Street America Group 877-282-3844
  • Mercury Insurance Group 800-987-6000
  • MetLife Auto & Home 800-854-6011
  • Mississippi Farm Bureau 866-275-7322

N

  • National Flood Insurance Program (NFIP) - 1-800-427-4661
  • National Insurance Company 800-239-2121
  • Nationwide 800-421-3535
  • North Pointe Insurance Company 877-878-1991

O

  • Ohio Casualty and West American Insurance Company 888-701-8727
  • Old Dominion Insurance Company 877-425-2467 or 800-606-7992
  • Omaha Property & Casualty 800-638-2592 (Flood only)
  • Omega Insurance Company 800 216-3711
  • OneBeacon 877-248-4968

P

  • Poe Financial Group 800-673-4952
  • Progressive Auto Insurance 800-PROGRESSIVE (766-4737)

Q

  • QualSure Insurance Corp. 877-563-0150

R

  • Regency (Tower Hill) 800-216-3711
  • Republic Fire & Casualty (Homeowners, Dwelling Fire, Auto & Commercial) 800-451-0286
  • Republic Group (Republic Fire & Casualty, Republic Underwriters Southern Ins Co, Southern Underwriters Ins) 800-451-0286
  • Republic Underwriters (Commercial) 800-451-0286
  • RLI Insurance Company 800-444-0406
  • Royal & Sun Alliance 800-847-6925

S

  • SAFECO 800-332-3226 Scottsdale Insurance Company 800-423-7675
  • Security National Insurance Company 800-Bristol
  • Selective 866-455-9969
  • Service Insurance Company 800-780-8423
  • Shelter Insurance Group 800-SHELTER (800-743-5837)
  • Sompo Japan 800-444-6870
  • Southern Family Insurance Company 800-673-4952
  • Southern Fidelity 866-874-7342
  • Southern Insurance Company (Commercial) 800-451-0286
  • Southern Underwriters (Commercial) 800-451-0286
  • Southwest Business Corp. (Lloyd's Excess Flood) 800-527-0066 Ex. 7389
  • St. Johns Insurance Company 800-748-2030
  • St. Paul Insurance Companies 800-CLAIM 33 (800-252-4633) -Auto and Home Claims; 800-STPAUL (800-787-2851) - Business Claims
  • St. Paul Travelers 800-CLAIM33 (800-252-4633) - Auto and Home Claims; 800-787-2851 - Business Claims; 800-356-6663 -Flood Claims
  • State Farm Insurance 800-SF-CLAIM (800-732-5246)
  • Sunshine State Insurance Company 877-329-8795

T

  • TAPCO 888-437-0373
  • Texas Farm Bureau 800-772-6535
  • Tower Hill Insurance Companies 800-216-3711 or 800-509-1592
  • Travelers 800-252-4633 (800-CLAIM 33) - Personal Claims; 800-238-6225 - Business Claims; 800-356-6663 (Flood claims)
  • Travelers Boat & Yacht 800-772-4482
  • Travelers WC (first report of injury) 800-238-6225

U

  • United Fire Insurance Company 800-343-9131
  • United Property and Casualty Company 800-861-4370
  • Universal Insurance Company 888-846-7647
  • USAA 800-531-8222 USF&G 800-787-2851; 800-631-6478 (homeowners claim); 407-660-9000 (customer service)
  • USLI 800-523-5545

V

  • Vanguard Fire & Casualty Company 888-343-5585

X

  • XL Insurance 800-688-1840

Z

  • Zenith (first report of injury) 800-440-5020
  • Zurich Insurance Company 800-987-3373